1. We do not handle money
This website is an information portal. We sell nothing, charge nothing, accept no deposits and hold no player funds. Because no payment is ever made to us, we cannot issue a refund of any kind.
2. Deposits made to a gaming platform
Any recharge you make goes directly to the third-party operator you registered with. Those funds are governed entirely by that operator's own terms. Money converted into game credits and staked in a round is generally treated as consumed once the round is settled and is not refundable, exactly as with any other game of chance.
3. Situations the operator may review
- A recharge debited from your bank but never credited to your wallet.
- A duplicate payment caused by a gateway error.
- A round settled incorrectly due to a documented technical fault.
- An unauthorised transaction on a verified, promptly reported account.
These are decided at the operator's discretion under its terms. Keep your transaction reference, timestamp, amount and a screenshot — a claim without evidence is rarely resolved.
4. How to raise a dispute
First, contact the operator's in-app support with your user ID and full transaction details, and allow it a reasonable window to respond, usually up to 72 hours. Second, if the money left your account but never arrived, raise the matter with your bank or UPI provider, who can trace the transfer. Third, if the issue remains unresolved, escalate to the operator's formal grievance channel or the relevant consumer forum in your state.
5. What is never refundable
- Losses from ordinary play — a losing bet is not a payment error.
- Deposits made by someone using your account with your credentials.
- Bonus credits, which are promotional and hold no cash value.
- Funds lost after ignoring a wagering requirement you accepted.
6. Our role
We cannot intervene in, escalate, expedite or influence any payment dispute with an operator, and we accept no liability for funds deposited, lost or withheld. Our only assistance is directing you to the correct channel above.
7. Prevention is the real remedy
Complete verification before depositing meaningfully, register bank details in your own name that exactly match your ID, deposit small amounts until you have successfully completed one withdrawal, and never deposit money you cannot afford to lose.